Frequently Asked Questions
How soon can we start having care?
We require a minimum of one week to set up a safe care package to suit your needs and meet your requirements.
What is a care plan?
The care plan details the tasks that we will support you with and it is updated whenever there is a change to your care needs.
Can I choose when to have care?
Yes. You can choose what days and times you would like to have care visits.
Will I have just one care worker?
We will introduce a small team of care workers to ensure we can fulfill all your care requirements during periods of staff annual leave, study leave, sickness, unavailability, and any unforeseen events.
How will the care worker gain access to my home?
We advise clients who are unable to open the door to install a keysafe. This is a secure box with a pin code to store a set of keys that visitors to your home can access to gain entry. Keysafe codes are stored in your digital file and they are only accessible to your team of care workers.
Do I have to provide parking for my care workers?
Yes. Any parking costs or congestion charge fees incurred by our staff to visit you will be added to your monthly bill. We advise clients without driveways to organise the relevant Parking Permit/Vouchers from their local council.
Can the care worker cook for me?
Yes. All our care workers are trained in food hygiene and will prepare meals of your choice. We will add any dietary requirements or allergies to your care plan.
Can my care worker take me out?
Yes. Our care workers can escort you on outings of your choice and to appointments. They can also run errands for you, such as shopping, if you prefer to stay at home.
Can the care worker do some housework?
Our care workers can carry out light domestic duties for you such as washing up, sorting laundry, and hoovering. We do not offer a heavy domestic service.
What happens if I don’t get on with my care worker?
We try to match our clients and care workers as best we can but sometimes personalities clash. Please let us know if you would prefer not to receive visits from a particular care worker.
How do you screen your care workers?
All our applicants must provide a full employment history. All members of staff must complete a Disclosure and Barring Service (DBS) check before they start working for us. Each employee must provide a minimum of two referees for us to contact.
How do you train your care workers?
All new staff complete the Care Certificate which is a comprehensive training programme that covers all the skills and knowledge required to be a care worker. In addition to the Care Certificate, staff are trained specifically in dementia care, end of life care, medication support, mobility support, and the Mental Capacity Act. The majority of our training is delivered in-house by our care management team. They are also regularly observed in their work.
How do I pay my bill?
Your care is billed in arrears. You will receive an invoice in the first ten days of the month for care provided during the previous month. Payment is due on receipt. Payment can be made by cheque or bank transfer.
How much does your care service cost?
Please call us for the latest information about our care rates.
Can I cancel my care?
Yes. Please call or email us if you would like to stop receiving care from us.
Hopefully we have answered your questions about our home care service. If not, you can read more about how we work or call us to speak to a member of our team who will be happy to help.