We can support you to have a bath, shower or strip wash. The minimum duration for these visits is one hour.
Meal preparation, support and shopping
We can provide support with shopping, meal preparation, and help with eating.
Our staff can administer prescribed and GP-authorised medication. Aghileh, our medication expert, trains our staff and regularly observes them carrying out medication duties in the workplace. Medication support has strict guidance. We will work with you to ensure all prescriptions and paperwork is in place for us to support you safely with your medication.
We can also support clients with their medication management. This includes ordering and collecting prescriptions, and seeking GP-authorisation for over-the-counter medication. Our team are skilled at liaising with local healthcare services including GPs and pharmacies to support you with your medication.
Our care staff are not allowed to work with sharps (e.g. injections) or administer pessaries, or suppositories. These duties are typically undertaken by the local District Nursing team.
These are single task visits. Our care workers are visiting to support you with one main task e.g. medication support, meal preparation, or toileting. Any duties beyond the single task will only be completed if time permits. We will need to schedule a longer visit if more duties are required.
Dementia careAghileh is our dementia champion. She stays up to date with industry best practice and delivers dementia training to our staff. She is passionate about providing personalised care to people living with dementia and is skilled at finding unique solutions to the challenges that dementia brings.
Companionship visits are a great way to start having care. During a companionship visit our staff can help with a number of ad hoc domestic tasks such as, putting away laundry, opening post, or watering plants. It can also include popping out to the local cafe or park for a cup of tea and chat.
Our staff can help you decide what you need help with and what you are able to continue doing independently. The care plan can gradually develop from week to week.
We can provide respite care for family and friends who are the main carer for their loved one. We can provide support for a few hours each week or cover a short-term period of care to allow you to go on holiday or visit friends and family.
We provide two types of overnight care if you would like someone close by during the night. Overnight visits are 10 hours long (starting between 9pm and 10pm). Additional care hours can be added both sides of an overnight visit.
Sleep-in: our care workers will support you into bed, and are able to respond to two brief calls during the night to support with toileting, medication or a drink. During sleep-in visits, care workers must have a separate bedroom to sleep in.
Night Duty: our care workers will be on duty throughout the night. They can be by your bedside or sitting in an adjacent room ready to respond to your call.
Bernadette is our moving and handling trainer and mobility expert. She trains all our care staff to support our clients to move safely. Safe mobility support requires clear communication and appropriate mobility aids. It does not involve any lifting. Our priority is to ensure the safety of our staff and clients to move without incurring an injury.
If you have complex mobility needs, Bernadette will visit you before care starts. She will train your care workers with you on a one-to-one basis to ensure they know exactly how to move you safely in your home environment. Bernadette is able to advise on safe mobility techniques and aids.
Escorts to appointments
Our care staff can support you to attend your appointments e.g. GP, hairdresser, hospital appointments. They can go with you in a taxi. Some care staff who are car drivers will happily drive you to and from your appointments. This will incur an additional mileage charge and any parking or congestion charges are paid by the client.
End of life care
We are experts at supporting people in the latter years of their lives. Our care workers are experienced in caring for people with vision and hearing impairments, mobility issues and cognitive impairments.
We encourage our clients to talk to their GPs about their end of life preferences and decisions.
Lasting Powers of Attorney play an important role in making sure that we are cared for and provided for according to our preferences. We recommend that our clients talk to a solicitor to find out more about the benefits of appointing attorneys in their latter years.
Aghileh is our palliative care expert. She trains all our care workers in how to support people in the last months and weeks of their lives.
All our care staff are trained to support people to remain comfortable as they approach and reach the end of their lives. As the final days approach, the care plan will be reviewed daily and the care management team will support you and your family to ensure everything is how you want it to be.
We work closely with family, friends and the community palliative care nurses to ensure the end of life care needs and preferences of our clients are met with compassion and dignity. It is an honour and privilege to provide palliative care.