About us
How we began
We have been providing care at home since 1993. Following a successful career as a Registered Nurse, Clare was seeking a change of direction that would accommodate raising a young family. Care Concern was the answer – blending Clare’s nursing skills and high standards for care as well as bringing new challenges including learning how to run a company!
Initially the service was managed from Clare’s home in Ealing though it wasn’t long before we moved to an office. Ten years later, in 2003, we moved to Chiswick. Two further moves have brought us to our happy home in the Barley Mow Centre in central Chiswick. It’s a great location that allows our care workers, clients and their families to pop in throughout the week.
Clare still has an active full-time role in the company which includes meeting new clients and setting up personalised care packages. The day-to-day management of your care is overseen by our experienced and dedicated care team led by Aghileh, our Registered Manager, a qualified nurse.
Over the last 25 years we have built a wealth of experience in supporting our clients to continue living safely at home in Chiswick, Ealing and the neighbouring areas. There aren’t many situations or challenges that are new to us. And when there is something new, our experience has taught us that being flexible and thinking creatively will help us find solutions to suit everybody.
Our values
The way we work is underpinned by five core values:
Compassion
Empathy and sympathy for our clients’ circumstances and needs, and a desire to support them to live their best lives as independently as possible.
Dependable
Consistency, reliability and integrity in the delivery of our home care service.
Expert
Enormous depth of experience in caring for the elderly. Nursing experience in the management team. Staff stay up to date with industry best practice.
Individual
Each of our clients is unique, with a wealth of life experiences. We listen to their stories and design care packages to meet their personal needs and preferences.
Respect
The foundation of how we work with our clients and how our staff work together.
Meet The Team at Care Concern Homecare
Clare Drewell – Managing Director
Clare established Care Concern Homecare in 1993 following a successful career as a Registered Nurse. Clare has a varied role that includes meeting new clients, setting up personalised care packages, and managing the day to day challenges of running a company. Clare takes pride in delivering a quality and professional home care service.
Outside of work Clare enjoys keeping active with regular aerobics classes and a round of golf. Portugal is her favoured destination. To relax Clare enjoys reading autobiographies, going to the theatre, and keeping up with new film releases.
Laura Drewell – Operations Manager
Laura joined Care Concern in 2015 and enjoys her role as Operations Manager. It’s a varied position that includes marketing, advertising, recruitment, compliance, networking, tech management and financial management. Laura enjoys finding new ways of working to improve the efficiency of the company administration. She is passionate about delivering a person-centred service to our clients.
In her spare time Laura enjoys practicing yoga and running. She is a keen cook and enjoys trying new recipes.
Aghileh Hatami – Registered Manager
Aghileh is an overseas qualified nurse. She previously worked for Care Concern as a senior care worker whilst studying for her MBA. She returned to Care Concern in 2017 as a Care Coordinator and has since progressed to Registered Manager. In this role, Aghileh manages the day to day delivery of the care service. She oversees all aspects of care and leads by example with her high standards.
Throughout her 20 year career in both the clinical and community setting, Aghileh has gathered a range of skills and experiences which she uses to support our staff and clients. Aghileh is known for her excellent teaching skills and is responsible for overseeing and delivering high quality training to our staff.
Aghileh is a Dementia Champion and she is passionate about raising awareness about dementia, mental health and empathy.
Family, music, exercising, and nature are important to Aghileh to help her maintain her well-being.
Bernadette Kendall – Care Manager and Mobility Expert
Bernadette joined Care Concern in 2000 and has achieved her NVQ Level 3 and Level 5 diplomas in Social Care. She is also a qualified Moving and Handling Trainer. Bernadette manages her own caseload of clients and oversees their care packages.
Bernadette enjoys the diversity of her job. She is passionate about teaching safe moving and handling skills to our staff so they can support our clients to live full and independent lives in their own homes.
Bernadette also manages the weekly scheduling. She liaises regularly with clients and staff to create bespoke rotas each week.
In her spare time, Bernadette enjoys spending time with her grandchildren. They keep her active and fill her heart with joy.
Our Care Workers
Our care workers are a wonderfully diverse group of people who share a passion for providing dignified compassionate care to people in their own homes.