About us
How we began
We have been providing care at home since 1993. Following a successful career as a Registered Nurse, Clare was seeking a change of direction that would accommodate raising a young family. Care Concern was the answer – blending Clare’s nursing skills and high standards for care as well as bringing new challenges including learning how to run a company!
Initially the service was managed from Clare’s home in Ealing though it wasn’t long before we moved to an office. Ten years later, in 2003, we moved to Chiswick. Two further moves have brought us to our happy home in the Barley Mow Centre in central Chiswick. It’s a great location that allows our care workers, clients and their families to pop in throughout the week.
Clare still has an active full-time role in the company which includes meeting new clients and setting up personalised care packages. The day-to-day management of your care is overseen by our experienced and dedicated care team led by Faith, our Acting Registered Manager.
Over the last 25 years we have built a wealth of experience in supporting our clients to continue living safely at home in Chiswick, Ealing and the neighbouring areas. There aren’t many situations or challenges that are new to us. And when there is something new, our experience has taught us that being flexible and thinking creatively will help us find solutions to suit everybody.
Our values
The way we work is underpinned by five core values:
Compassion
Empathy and sympathy for our clients’ circumstances and needs, and a desire to support them to live their best lives as independently as possible.
Dependable
Consistency, reliability and integrity in the delivery of our home care service.
Expert
Enormous depth of experience in caring for the elderly. Nursing experience in the management team. Staff stay up to date with industry best practice.
Individual
Each of our clients is unique, with a wealth of life experiences. We listen to their stories and design care packages to meet their personal needs and preferences.
Respect
The foundation of how we work with our clients and how our staff work together.
Meet The Team at Care Concern Homecare
Clare Drewell – Managing Director
Clare established Care Concern Homecare in 1993 following a successful career as a Registered Nurse. Clare has a varied role that includes meeting new clients, setting up personalised care packages, and managing the day to day running a company. Clare takes pride in delivering a quality and professional home care service.
Outside of work Clare enjoys keeping active with regular aerobics classes and a round of golf. Portugal is her favoured destination. To relax Clare enjoys reading autobiographies, going to the theatre, and keeping up with new film releases.
Laura Drewell – Operations Manager
Laura joined Care Concern in 2015 and enjoys the variety of her role as Operations Manager. It includes finance, technology and compliance, as well as creating strategies for marketing, advertising and recruitment.
Laura enjoys finding new ways of working to improve the efficiency of the company administration and works closely alongside the care team to achieve this. She is passionate about delivering a person-centred service to our clients.
In her spare time Laura enjoys practicing yoga and running. She is a keen cook and enjoys trying new recipes.
Faith Okpere – Acting Registered Manager
Faith is an experienced social care professional who has progressed from working in the field as a care worker to supervising staff to managerial roles. She joined Care Concern in November 2020 in the role of Care Coordinator and progressed to Acting Registered Manager in June 2022. Faith has achieved NVQ Level 5 diploma in Social Care.
In her role as Acting Registered Manager, Faith manages the day to day delivery of the care service. She oversees all aspects of care and leads by example with her high standards. Faith is passionate about ensuring our clients’ wellbeing is promoted. It gives her joy to see our clients living fulfilling lives.
In her spare time, Faith enjoys spending time with her family and going to her weekly yoga practice.
Bernadette Kendall – Care Manager and Mobility Expert
Bernadette joined Care Concern in 2000 and has achieved her NVQ Level 3 and Level 5 diplomas in Social Care. She is also a qualified Moving and Handling Trainer. Bernadette manages her own caseload of clients and oversees their care packages.
Bernadette enjoys the diversity of her job. She is passionate about teaching safe moving and handling skills to our staff so they can support our clients to live full and independent lives in their own homes.
Bernadette also manages the weekly scheduling. She liaises regularly with clients and staff to create bespoke rotas each week.
In her spare time, Bernadette enjoys spending time with her grandchildren. They keep her active and fill her heart with joy.
Dorota Kucala – Office Administrator
Dorota has worked in a variety of roles in the care industry since 2004 and is an experienced HR administrator. Since joining Care concern in October 2021, Dorota has applied her administrative skills to support the running of the business across a range of areas including HR, finance, care, and general administration.
Dorota enjoys the variety of her role at Care Concern and the opportunity to apply her skills to new challenges.
In her free time Dorota likes to stay active by visiting the gym and walking. She has a passion for watching ballet, musicals, and live music, and also enjoys baking.
Our Care Workers
Our care workers are a wonderfully diverse group of people who share a passion for providing dignified compassionate care to people in their own homes.